Privacy Policy

Last updated: October 9, 2026

This Privacy Policy explains how Next Plumbing collects, uses, and handles information provided through our website, contact forms, employment applications, and text messaging program.

Information we collect

When you contact us or request service, we collect information you provide, such as your name, email address, phone number, service location, and details about your plumbing needs. If you choose to receive text messages, we also collect your SMS opt-in selection and consent record, including the disclosure version, form source, and submission time.

Employment applications may include your date of birth, education, training, certifications, employment history, references’ contact information, and other information you choose to provide. Reference phone numbers are used for application review; providing them does not enroll references in text messages.

Our website and hosting providers may receive technical information such as IP address, browser and device information, and request logs needed to serve and protect the website.

How we use information

We use your information to respond to inquiries, arrange and provide plumbing services, communicate about appointments and accounts, review employment applications, maintain records, and protect our website. If you expressly opt in, we may send the text messages described below. Submitting a form or providing a phone number alone does not give SMS consent.

SMS consent and message types

Our text messaging program may include informational messages such as appointment reminders, service updates, and account notifications, as well as marketing and promotional messages such as sales, coupons, and seasonal deals. SMS consent is optional and is not a condition of purchase or submitting a request. Message frequency may vary. Message and data rates may apply.

No sale or marketing sharing of SMS information

We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.

SMS opt-in data and consent are not shared with third parties or affiliates for their own marketing. Providers that help us operate the website, process form submissions, or deliver our messages may process information only to provide those services on our behalf. We may also disclose information where required by law or necessary to protect rights and safety.

Your choices and opting out

To stop receiving messages, reply STOP, CANCEL, or UNSUBSCRIBE to a Next Plumbing text message. After opting out, you may receive a confirmation of your unsubscribe request. Reply HELP for assistance or email help@next-plumbing.com. You may submit a contact request without selecting the SMS checkbox.

Form processing, links, and retention

Our on-site forms use FormSubmit to forward submissions to Next Plumbing by email. Scheduling links open ServiceTitan, and other external links may open separate websites. Those providers process information under their own policies. We retain information for as long as needed for the purposes described here, business recordkeeping, and applicable obligations.

We take reasonable measures to protect information, but no method of internet transmission or storage is completely secure. Please avoid including payment credentials or unrelated sensitive information in contact messages.

Cookies and privacy preferences

We use essential browser storage to remember your cookie choices. Optional analytics helps us understand visits and interactions; optional advertising supports ad measurement and personalization through Google when enabled. These categories are off until you choose to allow them. You can accept all, reject optional storage, or choose categories separately using our banner.

Use Cookie preferences in the footer to change or withdraw your choices. We remember them in this browser for up to 180 days. Choices apply to this website origin; another device, browser, or domain may ask again. Where your browser sends a Global Privacy Control signal, advertising stays off. Cookie preferences are separate from SMS consent and do not prevent you from contacting us or submitting a form.

Contact and updates

For privacy questions or requests to access, correct, or delete information you provided, contact Next Plumbing at help@next-plumbing.com or 337-324-8125. You may also write to 3029-2 NW Evangeline Thruway, Lafayette, LA 70507. We will review requests subject to applicable recordkeeping obligations.

We may update this policy and will post the revised date on this page. See our Terms & Conditions for messaging program details.